Terms and Conditions
There is no minimum order quantity. We must receive a purchase order with part numbers and prices to validate the order.
Parts which we do not stock may be special-ordered. Please call our office for assistance. For this, we need your sample part and a minimum order commitment that varies with the type of part needed. Please inquire about lead times for special order parts, it varies for each project. We normally provide a few extra pieces at no charge for your help in testing the new part, al- though we usually cannot return your sample.
Our lead-time is 1-5 days on stocked items and it varies for special orders.
Prices are subject to change without notice.
Our terms are Net 30. We reserve the right to withhold services and remaining goods until your payments on account are current. We accept payment by check, direct deposit to our bank, PayPal and major credit cards.
PRICING AND ADDITIONAL DISCOUNTS
Pricing is available on our pricing sheets and may change at any time. Discounts are available based on tier levels, purchase volumes, and other factors. Contact our Petroleum Sales Staff at our office: 1 (800) 458-2175, ext. 2.
A. NEW ITEMS
We offer a 12-month replacement warranty on all our NEW products which fail due to defects in materials or workmanship. We are not responsible for failures due to modification, misuse, or conditions of storage and/or use. We also do not warrant our prod- ucts’ fitness for a particular purpose. Determination of fitness or use is the responsibility of the purchaser. Our liability is limited to the amount charged for our products and shall not include costs of labor or other special or consequential damages. Defec- tive parts must be returned prepaid in order to receive credit or replacements. Contact us at email@example.com for a Return Materials Authorization (RMA) prior to shipping the parts back to us.
B. REMANUFACTURED ITEMS
All circuit boards, consoles, vapor motors, and pulsers are warranted to be free from defect for one year from the date of installation. All cash drawers and membrane keypads are warranted to be free from defect for 6 months from the installation date. All in-the-pump printers are warranted to be free from defect for 120 days from the date of installation. All POS printers are warranted to be free from defect for 90 days, also from the installation date. Our warranty covers the repair or replacement of the original part only. There is no allowance for labor or mileage. Warranty items will be repaired at no charge. Freight charges will also be covered for UPS ground warranty shipments. This warranty will not apply to items that have been damaged by liquid spills, customer abuse, acts of God, improper installation, or damage in shipment.
RETURNS, CANCELLATIONS & RESTOCKING FEES
Our parts are designed and manufactured to replace OEM products. We warranty them to be fit for use as replacement parts. For goods which are defective, we accept returns solely for replacement up to 12 months following the initial invoice date. Returns for any other reason are limited to a maximum of 10% of the value of prior-year purchases, or year-to-date purchases for new customers. Returns in this category require simultaneous placement of a Purchase Order to Integrated Petroleum Equipment Company for goods of equal or greater total value, and may be subject to a 20% restocking fee. Returns must be prepaid, pre-authorized, in re-sella- ble condition, and unless due to an error on our part, also subject to a 20% restocking charge. Parts which have been tested or custom made are non-returnable and may be subject to cancellation charges. To ensure proper credit, your returns must have a Integrated Petroleum Equipment Company RMA (Return Materials Authorization) number written on the outside of each box.
All products are shipped F.O.B. Corona, NY, freight prepaid and will be added to the invoice. We normally ship via UPS ground, but are happy to ship by other carriers and/or services per your instructions. We generally ship within 24 hours of placement of order. FREE Ground shipping on orders of $250.00 and above.
Shortage claims or other problems with your shipment must be reported to us via e-mail firstname.lastname@example.org, phone (800) 458-21750, or fax 718-507-2496, within 5 days of our receipt of the goods. Failure to inspect the shipment and report shortages or problems within that time is a waiver of the right to make a claim at a later date.
It is very important that you inspect all shipments for obvious and for concealed damage immediately when received. When in doubt, indicate “damaged” when you sign for the shipment. This will protect your rights in the event there are problems. Please let us know right away if you receive damaged freight. We will assist with claims wherever possible, but generally the consignee (i.e., you) must file damage claims directly with the delivering carrier under the rules established by the ICC.